Online Orders and Shipping
All items ordered from our online store are pulled from our Athabasca and Edmonton locations.
Orders are processed and shipped within 3-5 business days after your order is placed.
International customers are responsible for customs expenses.
All orders above $150.00 before tax will qualify for free shipping
** Please ensure your mailing address and email are correct at checkout as we are unable to make changes to this once the package has shipped **
If you chose in-store pickup:
Due to COVID-19, we are no longer offering in-store pickup. All orders will be shipped directly to you via Canada Post.
We do our best to keep a consistent schedule when delivering orders between our two shops, as online orders will pull from our two locations. Your order may not be available on the same day in which it was placed. We ask that you be patient and wait until you receive an email from one of our locations stating your order is ready for pickup!
If you chose shipping:
We send all packages with a tracking number. Please be aware, when there is a high volume of online orders due to Black Friday sales or the holidays, our shipping process (including inputting tracking numbers) may be delayed. We will do our best to keep you updated, but if you are curious about the status of your order, please email us!
Once the package is with Canada Post, we are not responsible for any shipping or custom delays.
Package Says Delivered But I Can't Find It?
For missing packages please contact your local post office with your tracking number. Elle's Closet is not responsible for any lost merchandise. However, we advise you to reach out to our customer service team, they will do everything possible to assist with the recovery of your package!
My Package Was Stolen, What Should I Do?
We recommend contacting your local authorities immediately. Elle's Closet is not responsible for stolen packages.
Elle's Closet is committed to processing orders promptly and we do our best to ship in-stock items within 3-5 business days after an order is placed. Orders being sent to the United States may take an additional 4-12 business days for delivery, depending on location.
Unfortunately, due to the unusually high volume of orders during the holidays, we are unable to combine customer orders at this time. Please contact us at firstname.lastname@example.org with any questions concerning your order!